Refund policy
In case of order cancellation, your refund will proceed within 7-10 business days from submission of your cancellation. We will update you via email once your refund has been initiated.
The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product cancelled but the customer bank may charge a transaction fee as per their policy.
If the company does not get a response from the customer within a week, order gets cancelled automatically.
If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.
Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.
Return or exchange of the product
To start a return, you can contact us at info@thetoypharmacy.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
No order cancellation or return is accepted after the order is delivered; this is to maintain safety regulations. In the situation of damaged goods, customers can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while filing a complaint about damaged goods.
Unfortunately, we cannot accept returns on sale items or gift cards.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@thetoypharmacy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The refund will be processed within the above period.
Order Cancellation
If you wish to cancel your order before its delivered, a refund will be processed; please refer our Refund and Return/Exchange Policy for further details.
After you refuse the item(s) and we receive the product back, your credit card will be credited the full amount. Some products may be subject to an additional 5% restocking fee. No order cancellation or return is accepted after the order is delivered, this is to maintain safety regulations.